FAQ'S

Do you accept insurance?

INSURANCE:  We are out of network for all private insurance plans. We can give you a detailed superbill that you can send in to your insurance carrier for reimbursement. We do accept FSA/HSA cards.

If you have an authorization from the Veteran’s Affair Community Care Program, please call the office to discuss your options.

What is your cancellation policy?

In short, 24 hours notice for all changes please!

Time is our most precious resource. While we understand that life sometimes presents us with late-breaking news/changes/decisions to be made, 24 hr notice gives us a chance to fill your spot with someone from our wait-list and/or allows our doctors to organize their day accordingly. Appointments cancelled/rescheduled within 24 hours will incur a late-cancellation fee of $65 or 50% of the appointment fee, whichever is greater. If we do not hear from you at all, your appointment will be deemed a “No show” and you may be charged up to the full cost of your appointment. All late-cancel/no show fees will be charged to your card on file on the same day.

This policy applies to all changes w/in 24 hours, including sickness, so if you have been under the weather for the last few days or feel something “coming on” please make the call over whether you will keep your appointment or reach out to the office via email or phone with questions 24 hours in advance. Masks are effective and welcome anytime, especially if you are feeling “on the end” of something and would like to keep your appointment.

We continue to follow the CDC guidelines with regard to COVID-19 and other seasonal infections. Please refer to the CDC website for current guidelines re: limiting the spread/exposure & masking, testing, etc.

How much does a visit cost?

Our goal is to provide comprehensive, effective care for our patients while keeping prices accessible and transparent. When you pay in full at the end of your appointment, it decreases our administrative costs significantly compared with billing an insurance company so we pass the savings on to you. Details on costs appointments can be found here.  Costs are higher and vary when utilizing insurance due to contractual arrangements, imposed fee structures, and additional administrative time/fees and follow-up work required to track/receive payments.

Do I need a referral?

Chiropractors are “portal-of-entry” doctors, so no referral is necessary. Our education prepares us to assess and treat your symptoms, and also to properly diagnose their cause. If you do have a referral from another healthcare provider, please bring it with you. We love collaborating and working with other specialists to create the best outcomes for you.

Are x-rays Required?

We do not take films in our office, nor do we order x-rays on all patients - only those who have either been involved in significant trauma, such as a big collision in sports or a car accident, or have known conditions without recent imaging. In most cases we can get started without films and imaging may become necessary if treatment/recovery isn't progressing as anticipated. We can write you the requisition and have an established relationship with several imaging facilities in the East Bay who are conveniently located and in-network with most insurance plans, should imaging (x-ray, MRI, MSK Ultrasound, etc.) become necessary.

How many times will I need to come in?

Our treatment plans are as individual as the people for which they’re created. While one person may just need a couple of visits each year to tune up an old injury, others prefer to come in every month, or even every two weeks, because it keeps them feeling good, prevents flare ups, and keeps their performance on track. Everyone is different and we’re happy to help with your health goals in whatever way works for your lifestyle, time, and budget. Check out our article on frequency for more information.

Do you recommend orthotics?

There's been a lot of research on orthotics in the last few years and, while we don't think everyone needs to wear orthotics forever, they can be helpful in expediting recovery from certain injuries/pain. We like orthotics that allow the bones of the foot to move, encouraging the intrinsic muscles of the foot to be active, while still providing support for the structures. We have both pre-fabricated and custom-fit options. Check out our orthotics page for more details!